“We have what’s called voice down, where the employee can call up to Interface, unbeknownst to anybody, and request help. “We were able to gradually increase the security level, based on the threat and if the business was in a higher crime location,” he says. We gave them the rules of engagement to basically make the decision whether to call the police or not, and only at the very end, call the store contact as the last resort.”įorcum continues that Interface’s solution offers Panda the flexibility to graduate the security levels from areas of lower crime to areas of higher crime rates. “They can look through the cameras and see what’s going on. “What Interface offered us was eyes on target,” says Forcum. Operators in the Interface monitoring center instantly verify any alarm from a Panda store with live streaming video, eliminating false alarms. Panda required a solution that would involve advanced technology to dramatically decrease shrink and resolve security inadequacies.įirst, to address the false alarm challenge, Interface installed a next-generation IP Interactive Monitoring system with live video and two-way audio, which offers a virtual, guard-like level of protection in every Panda location. ![]() “Additionally, we were losing significant amounts of money on false alarm charges.” That was dangerous in itself if there was actually a burglary happening inside the store,” says Lyle Forcum, Executive Director of Asset Protection at Panda Restaurant Group, parent company of Panda Express. “When an alarm went off overnight, our managers would always err on the side of the caution, send police in, or go in themselves. Panda store managers faced continuous distractions from false alarms, receiving callsįrom the legacy alarm company at all hours of the night and fines from local law enforcement for needless police dispatches. At one point, these results were being challenged by losses at the point of sale (POS) and growing false alarm penalties. From the beginning, Panda has always had high expectations for delivering best-in-class results. ![]() As a food service leader that prides itself on its variety of quality Chinese-cuisine-inspired dishes, Panda Express has always looked to excel internally as well, by building a strong company culture and a passionate team to stand behind the brand.
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